Comments on: Austin Capital Metro IVR Issues http://www.wombatnation.com/2008/06/austin-capital-metro-ivr-issues Speech Applications, MySQL, Python, Soccer, Java, Beer and Incinerating Toilets Thu, 26 Jan 2012 10:45:01 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: voice response http://www.wombatnation.com/2008/06/austin-capital-metro-ivr-issues/comment-page-1#comment-111503 voice response Fri, 03 Jul 2009 05:20:46 +0000 http://www.wombatnation.com/2008/06/austin-capital-metro-ivr-issues#comment-111503 <p><strong>voice response...</strong></p> <p>Our appointment system was developed with your needs in mind....</p> voice response…

Our appointment system was developed with your needs in mind….

]]> By: Kirk Talbott http://www.wombatnation.com/2008/06/austin-capital-metro-ivr-issues/comment-page-1#comment-101387 Kirk Talbott Fri, 27 Jun 2008 15:13:59 +0000 http://www.wombatnation.com/2008/06/austin-capital-metro-ivr-issues#comment-101387 <p>Thank you for the honest feedback. And you are right about the possibility of automating routing transactions. We actually do handle trip planning through our current IVR. The problem is that what people expect and what we are able to afford are not in alignment. Our goal is to continuly look to find ways to improve our IVR in terms of features, reliability, and ease of use. But of late, we have been sliding backwards and are trying to figure out how to change the direction of our momentum. I am always interested in better solutions.</p> Thank you for the honest feedback. And you are right about the possibility of automating routing transactions. We actually do handle trip planning through our current IVR. The problem is that what people expect and what we are able to afford are not in alignment. Our goal is to continuly look to find ways to improve our IVR in terms of features, reliability, and ease of use. But of late, we have been sliding backwards and are trying to figure out how to change the direction of our momentum. I am always interested in better solutions.

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