It’s, of course, possible that the certification process at Avaya was badly mismanaged by the internal people and the external auditors. But, having read what was required to become certified, it looked like a design-by-committee-that-can’t-say-no process. That is, the requirements seemed to be a huge list of every idea that a big group of people thought might be a good idea.

Why is do you think so? I think it will unify the work flow!